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Brother HL-2280DW Low Toner Warning Reset HowTo

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Manually resetting the toner on a Brother HL-2280DW

I know lots of us Slickdealers have purchased this printer – I am one of them, along with a few of my clients who I steered to this device when it was on sale at Staples. One of the reasons we all bought it was to be able to use cheap third party toner, which, of course, Brother doesn’t want us to do. One of the ways they stop us from doing that is to make the system very touchy about accepting third party cartridges, and not publishing the steps to manually force the printer to accept them. As a matter of fact, those steps seem to be such a state secret that I couldn’t get them from a tech support chat on the weekend when one of my clients had a printer reject the genuine Brother cartridge she had bought at Staples. I had to call back during regular business hours and convince them, by giving them a serial number from the replacement toner, that my client had actually purchased a genuine Brother toner cartridge that the system was rejecting. It took over 45 minutes on hold and with a technician to finally be given the steps to reset.

The technician asked me if I wanted him to email me the steps so I would have them if this happened again, and I said, sure, thanks. To my unending bemusement, what I got instead was a generic email listing all the troubleshooting steps one should take prior to resetting the toner, ending with a phone number to call Tech Support if none of them worked. Fortunately for you, me, my client, and anybody who now searches for this information on the internet, I wrote down the steps as he was giving them to me. So, if you ever find yourself in this position, try this:

Open the front cover of the printer
Press and release the “clear” key
Press “start”, then press the up arrow until you see the number 12 on the display
Press “ok”, you will see “accepted” on the display
Close the front cover, your toner cartridge should now work.


See also the YouTube video:




Written by jonhanke

November 30th, 2013 at 10:15 pm

One Response to 'Brother HL-2280DW Low Toner Warning Reset HowTo'

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  1. Good god – thank you!!!


    15 May 14 at 4:14 pm

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